Country Head of Client Management

Job Summary

Build Own Operate (BOO) Client Management in the country in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours. Deliver significant improvement in frontline & client experience in terms of TAT, productivity, and process improvements.Embed appropriate risk culture and standards of excellence. This will include strong emphasis and focus on:

(i) Effective delivery of quality client service based on client segment and tiering differentiation

(ii) Efficient management of client account maintenance activities

(iii) Accurate and efficient credit and client onboarding, management and offboarding processes;

(iv) Heightened awareness of AML risk, and associated controls;

(v) Effective first line risk management; credit and AML risk monitoring and remediation

(vi) Oversight of the execution of CDD; and

(vii) Management of quality Static ...