Job Description
Overall purpose and responsibilities of the role:
Lead all Philippine operations, ensuring high-performance delivery of all departments serving their US entity counterparts. Serve as the senior-most in-country executive, responsible for people, operations, compliance, culture, and growth. Act as a strategic partner to U.S. leadership, providing insights, reporting, and operational recommendations.
Duties and Responsibilities:
- Leadership & Strategy
- Operations Management
- Client & Stakeholder Management
- Compliance, Risk & Governance
- Financial & Administrative Oversight
Requirements
- 8+ years leadership experience in BPO, shared services
- Prior country manager experience required
- Proven ability to scale organizations from startup to medium/large teams.
- Excellent communication and stakeholder-management skills.
- Knowledge of Philippine labor, BIR and operational c...