Job Description
Title: Coupa Production Support
Location: 100% Remote
Duration: 6+ months contract
Production Support Scope for Coupa:
Following activities are considered as a part of the scope of ‘Coupa .’ Production Support.
- Provide production support for Coupa . modules including all the existing Customizations. Please refer Appendix A below for scope clarification by track and for modules and Integrations.
- Resolve all incident tickets (interruption of implemented . solution) under the scope of modules / tracks, Service Request logged in Service-Now system for Coupa . production instance.
- Work with Coupa Corporation for any service request to resolve product related issues for incidents on production environment.
- Emergency Break-Fix requiring Code Change by following Change Management process and Production Support Team dedicated Technical Lead wi...