Job Description
VI. DUTIES AND RESPONSIBILITIES:
1. Account Management and Collection Efforts:
Monitor and manage a portfolio of overdue accounts by contacting customers via
phone, email, or written correspondence to request payment.
Follow up on overdue invoices to ensure timely payment and resolve payment-related
issues.
Establish payment plans with customers when necessary, negotiating reasonable terms
and ensuring adherence to agreed-upon payment schedules.
2. Customer Communication:
Communicate professionally and effectively with customers to collect payments,
offering solutions for overdue invoices.
Address any payment disputes or inquiries in a timely manner, working with internal
teams (e.g., sales, customer service) to resolve issues and ensure customer satisfaction.
Educate customers about the company’s payment terms, policies, and procedures to
prevent future payment delays.
...
1. Account Management and Collection Efforts:
Monitor and manage a portfolio of overdue accounts by contacting customers via
phone, email, or written correspondence to request payment.
Follow up on overdue invoices to ensure timely payment and resolve payment-related
issues.
Establish payment plans with customers when necessary, negotiating reasonable terms
and ensuring adherence to agreed-upon payment schedules.
2. Customer Communication:
Communicate professionally and effectively with customers to collect payments,
offering solutions for overdue invoices.
Address any payment disputes or inquiries in a timely manner, working with internal
teams (e.g., sales, customer service) to resolve issues and ensure customer satisfaction.
Educate customers about the company’s payment terms, policies, and procedures to
prevent future payment delays.
...