Job Description
Job Overview
We are looking for an OTC Collections Specialist to manage customer accounts, ensure timely collections, and support improvements in cash flow and customer satisfaction. This role serves as a subject matter expert in collections processes and works closely with the team lead to drive performance and continuous improvement.
Key Responsibilities
- Collect customer receivables while maintaining strong customer relationships
- Negotiate payment arrangements based on customer financial situations
- Monitor and improve DSO (Days Sales Outstanding) and collections KPIs
- Act as a process expert and share best practices within the team
- Provide feedback, coaching, and action plans to improve team performance
- Resolve billing disputes and customer queries using CRM tools
- Accurately document call outcomes and apply correct wrap codes
- Ensure compliance w...