Job Description
Essential Duties/Responsibilities
:1. Credit, Risk & Policy Performance
· Own performance outcomes across credit risk, AR, dunning, and bad-debt strategy
· Supervise credit analysts, risk analysts, and policy execution resources
· Monitor portfolio risk, exposure, delinquency trends, and policy effectiveness
· Ensure credit and collections policies are consistently applied, documented, and optimized
· Identify emerging risk trends and escalate concerns proactively
2. Exception Management & Revenue Protection
· Govern disconnect / de-energize exceptions and uncollected revenue exceptions
· Ensure all exception decisions are data-driven, policy-aligned, and properly documented
· Identify root causes of revenue leakage (e.g., exceptions, process gaps, system issues)
· Recommend and track corrective actions to reduce revenue loss
· Maintain strong contro...