Job Description
The Credit & Collection Officer is responsible for managing the company’s credit and collections processes. This includes maintaining accurate accounts receivable records, invoicing, billing, following up on overdue accounts, negotiating payment arrangements, and ensuring timely collection of receivables. The role also involves analyzing credit risk, coordinating with internal teams, and providing regular credit and receivables reports to management.
Duties and Responsibilities
- Monitor and manage the accounts receivable ledger to ensure timely customer payments and minimal overdue accounts.
- Contact customers via phone, email, mail, or other approved communication methods to follow up on outstanding payments.
- Research and resolve payment discrepancies, billing disputes, or issues related to invoices and account status.
- Generate and send invoices, duplicate invoices, and account statements to customers when required.