Job Description
- Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time
- Perform phone dunning and/or reminder message to delinquent clients in professional manner
- Communicate and monitor performance of appointed external parties including debt collection agencies, etc.
- Liaise with different internal parties in resolving disputes and outstanding accounts
- Prepare debt collection status report
- Provide general administration and clerical support to the team
- Handle enquiries related to collection matters
- Participate in ad-hoc projects as assigned
Requirements
- Tertiary education, or equivalent qualifications at HKQF level 3
- Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations
- Proficiency in both English and Chinese
- Strong self-motivation...