Job Description
- 40 hours per week
- $31:73 per hour + 8% accrued leave
- Join a great supportive team
Key Responsibilities
- Manage a portfolio of customer accounts.
- Contact customers by phone and email to resolve payment issues.
- Negotiate and follow up on payment arrangements.
- Deliver professional and respectful customer service.
- Maintain accurate records of customer interactions and payments.
- Monitor credit risk and escalate issues where needed.
- Achieve monthly collection targets and reduce overdue debt.
- Work with internal departments to resolve disputes efficiently.
Skills & Experience
- Excellent communication skills - written and verbal.
- Strong customer service skills, with the ability to handle challenging conversations.
- Previous success meeting collection targets.
- Ability to work independently an...