Job Description
Responsible for managing export debtor accounts, ensuring timely collection of outstanding payments, and handling claims and disputes. The role requires strong stakeholder engagement, both internally and externally, to maintain effective relationships and support the overall Order-to-Cash process.
Key Responsibilities
- Monitor and analyze customer accounts to identify outstanding balances, short payments, and disputes
- Perform detailed reconciliations and accurately allocate payments to invoices
- Proactively contact debtors to follow up on overdue accounts and ensure timely collections
- Issue statements, reminders, and letters of demand (including final notices)
- Manage escalations and coordinate legal action for long‑outstanding debts where required
- Investigate and resolve customer claims and disputes, including quality‑related issues
- Handle deductions such as marketing and advertising expenses agains...