Job Description
About the Role
Grade Level (for internal use): 09
The Customer Success Manager is part of a global Customer Success team that manages the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. This role drives long‑term client engagement, platform adoption, retention, user and usage growth, and account‑level strategic objectives. The team develops and executes data‑driven processes to deliver a world‑class customer experience and may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment.
Responsibilities
Client interactions strengthen relationships with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence. By delivering a proactive customer journey, the Manager helps clients realize meaningful value from analytical solutions and data services, influences rene...