Job Description
Hours: 1pm-9pm Monday-Friday
Medical Front Desk/Call Center
LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.
Responsibilities:
+ Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
+ Record information accurately into ECW
+ Provide assistance and information to enhance patient experience.
+ Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
+ Assist with additional tasks and projects as directed by supervisor.
Qualifications:
+ Verbal communication skills
+ Customer service experience
+ Active listening skills
+ Computer literate
+ Creole Speaker
Medical Front Desk/Call Center
LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.
Responsibilities:
+ Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
+ Record information accurately into ECW
+ Provide assistance and information to enhance patient experience.
+ Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
+ Assist with additional tasks and projects as directed by supervisor.
Qualifications:
+ Verbal communication skills
+ Customer service experience
+ Active listening skills
+ Computer literate
+ Creole Speaker