Job Description
POSITION: CRM Analytics Analyst (Lifecycle Management)
Location: BGC, Taguig
Work Setup: Hybrid (3 days onsite, 2 day WFH)
Schedule: Monday to Friday | Morning Shift
Role Overview
We are looking for a CRM Analytics Analyst to support data-driven decision-making across customer lifecycle and retention initiatives. This role will be responsible for performing end-to-end analytics, transforming raw data into actionable insights, and supporting CRM strategies that improve customer engagement, retention, and overall business performance.
Key Responsibilities
- Perform end-to-end analytics, including data extraction, validation, analysis, and insight generation.
- Analyze customer behavior, engagement, retention, and lifecycle performance metrics.
- Develop dashboards, reports, and visualizations to monitor CRM performance.
- Translate business requirements into analytical frameworks and actionable recommendations. ...