Job Description
The Job
- Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups.
- Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.
- Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.
- Support CRM and customer experience process improvements through data review and analysis.
- Provide administrative and operational support for marketing, customer service activities, and events.
- Perform other ad‑hoc duties as assigned.
- Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field
- Experience in CRM, customer experience, data analysis, or customer service operations is an advantage
- Comfortable wor...