Job Description
Reports To: Sales Manager / CRM Manager
Job Summary: The CRM Executives will enhance customer satisfaction and drive sales for our furniture fitouts manufacturing company. This position requires excellent communication skills a strong understanding of customer relationship management and a proactive approach to following up on inquiries and quotations.
Key Responsibilities
Customer Interaction:
- Answer incoming phone queries regarding products services and project details.
- Provide detailed information about furniture fitouts including materials designs and customization options.
Followups:
- Conduct followups on quotes provided to clients to ensure customer engagement and to convert inquiries into sales.
- Maintain a systematic approach to followups.
Quotations and Costing:
- Prepare and send product costing quotations based on c...