Job Description
JOB PURPOSE
Deliver on Nissan's Global CRM Standards while keeping a master customer database through the management platforms; this CRM operation is required to ensure customer retention.
Geographical coverage
GLF6 MED
JOB CONTEXT
Nissan's objective is to be #1 in MED, maximizing business digitization. The NMEF CX Team seeks regional excellence and plans to offer a seamless digitally enabled journey to all customers, making Customer Experience the epicenter.
The NMEF CX Team is looking for a CRM & Innovation Manager to support Nissan's brand ambition and big bets regionally.
Deliver on Nissan's Global CRM Standards while keeping a master customer database through the management platforms; this CRM operation is required to ensure customer retention.
KEY ACCOUNTABILITIES
Performance indicators:
- Lead the CRM foundation launch & campaign management (Leads management, Sales, Aftersales, Even...