Job Description
Job Summary:
Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai’s real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.
Key Responsibilities:
Team Management & Operations
- Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.
- Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.
- Drive productivity through regular performance reviews and coaching sessions.
Client Relationship Management
- Serve as the escalation point f...