Job Description
About Us
Our client is a forward-thinking consultancy that helps businesses streamline operations, enhance client engagement, and scale smarter. We’re seeking a skilled CRM Manager to oversee and optimize our customer relationship management systems, ensuring seamless processes and enhanced client experiences.
Key Responsibilities
- Manage, maintain, and optimize the company’s CRM system to improve efficiency and usability
- Develop workflows, automations, and data management strategies within the CRM
- Monitor and analyze CRM data to provide actionable insights on customer behavior and engagement
- Train team members on CRM best practices and ensure system adoption across departments
- Collaborate with marketing, sales, and operations to improve lead management and customer retention
- Ensure data accuracy, compliance, and security within the CRM platform
- Generat...