Job Description
About the role
As CRM Manager, SEAO, this role leads the development and execution of data-driven CRM and clienteling strategies across Southeast Asia and Oceania. The position focuses on enhancing client loyalty, elevating the client experience, and driving business growth through meaningful client engagement. This role reports directly to the Managing Director, SEAO.
CRM Strategy & Performance
- Lead the execution of CRM strategies across Southeast Asia and Oceania, driving client acquisition, engagement, retention, and loyalty objectives.
- Oversee the quality, integrity, and effectiveness of the regional client database, ensuring accurate data capture, segmentation, and actionable insights in collaboration with global stakeholders.
- Develop and implement targeted CRM initiatives and campaigns that deliver measurable business results and enhance client engagement.
- Monitor, analyze, and optimize key...