Job Description
Job Summary
Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post‑sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai.
The ideal candidate must bring in‑depth experience in Dubai’s real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.
Key Responsibilities
- Team Management & Operations Lead: train and supervise a team of CRM executives to ensure high‑quality customer engagement, assign responsibilities, monitor performance, and implement best practices to streamline client interactions. Drive productivity through regular performance reviews and coaching sessions.
- Client Relationship Management: serve as the escalation point for premium clients post‑booking, ensure ti...