Job Description
About the Role
We are looking for a Regional CRM & Marketing Automation Support Analyst to support CRM and Marketing Automation platforms across multiple APAC markets. This role partners closely with business users, technical teams, and external vendors to ensure smooth system operations, successful project delivery, and high-quality support across the region.
You will work across multi-brand, multi-market environments , supporting CRM solutions, clienteling tools, customer service platforms, and marketing automation systems used across retail and omnichannel touchpoints.
Key Responsibilities
CRM & Marketing Automation Support
- Provide 2nd / 3rd level support for regional CRM platforms (Clienteling, CDP, Loyalty Engine, Customer Service tools, Salesforce Service Cloud, etc.).
- Support day-to-day operations for Marketing Automation platforms such as Salesforce Marketing C...