💼 Full-Time Position

CRM Support & Operations Manager

🏢
Worldline Global Services
📍 India, India, India
📍
Location
India, India
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

CRM Support Team Leader


As the CRM Support Team Leader, you will lead the CRM CC – Digital and AI team BAU support desk. You will be responsible for overseeing a team of specialists in an international environment, ensuring the stability of our Salesforce platform while fostering a culture of continuous improvement and technical excellence.



YOUR RESPONSIBILITIES:

  • Team Leadership: Lead, mentor, and coach a team of CRM Support Specialists, conducting regular performance reviews and fostering professional growth.
  • Service Delivery: Oversee the end-to-end ticketing workflow, ensuring all user issues are resolved within agreed SLAs and quality standards.
  • Process Optimization: Standardize support procedures, documentation standards, and deployment protocols (using Gearset/GitHub) to increase effic...