Job Description
Job Description
We are looking for a CRM/CLM Application Support Engineer to ensure the operational stability, reliability, and performance of the CRM/CLM platform and its ecosystem.
This is a RUN-focused role, centered on incident management, technical and functional analysis, service continuity, and user support within an international environment.
You will collaborate closely with Business, Development, Infrastructure, and Data teams to maintain smooth operations and drive continuous improvement.
Key Responsibilities
RUN Operations & Application Support (Core Mission)
- Provide Level 2 support for CRM/CLM applications and related components
- Perform daily monitoring, operational checks, and validation of data flows
- Analyze, qualify, and resolve incidents impacting the platform
- Coordinate escalation to Level 3 or vendors when required
- Execute and validate...