Job Description
Mercier Consultancy MD is seeking a Croatian-Speaking Customer Agent to join an international airline team based in Athens, Greece. This role offers a paid relocation package, ideal for candidates fluent in Croatian who are passionate about delivering exceptional customer service in the aviation industry. As a Customer Agent, you will be responsible for assisting Croatian-speaking customers with flight inquiries, bookings, and other travel-related support, ensuring smooth and efficient service.
Key Responsibilities
- Provide outstanding customer support in Croatian through phone, email, and chat channels.
- Assist customers with flight reservations, cancellations, changes, and general inquiries.
- Resolve customer complaints and issues promptly and professionally.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate with internal teams to enhance service quality and customer satisfaction.
- Sta...