Job Description
Mercier Consultancy MD is actively seeking Croatian-Speaking Customer Experts to join our dynamic team supporting an automotive company in Greece. The role focuses on delivering excellent customer service to Croatian-speaking clients by addressing their inquiries related to automotive products, services, and after-sales support.
Key Responsibilities
- Provide friendly and professional customer support to Croatian-speaking customers via phone, email, and chat.
- Assist customers with product information, service scheduling, troubleshooting, and issue resolution.
- Maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with cross-functional teams including sales and technical departments to ensure customer satisfaction.
- Stay informed about the latest automotive products, features, and company policies.
- Offer feedback to improve customer service processes and enhance the customer experience....