Job Description
Mercier Consultancy Group is excited to offer an opportunity for Croatian-Speaking Customer Experts to join our team supporting Dyson in Greece. This role includes providing exceptional customer service to Croatian-speaking clients while benefiting from paid relocation to Greece.
Key Responsibilities
- Deliver excellent customer support to Croatian-speaking Dyson customers through phone, email, and chat.
- Assist customers with product information, troubleshooting, order inquiries, and after-sales service.
- Maintain accurate records of all customer interactions in the CRM system.
- Work collaboratively with internal teams to resolve complex customer issues.
- Stay informed about Dyson’s products, services, and policies to provide accurate information.
- Provide feedback to improve customer service practices and overall customer satisfaction.
Requirements
- Fluency in Croatian (spoken and wr...