Job Description
Mercier Consultancy MD is excited to announce a job opening for Croatian-Speaking Customer Service Representatives to work in Greece for a leading Online Streaming Service. This position offers the chance to be part of a dynamic team that is dedicated to providing outstanding support to Croatian-speaking customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a premium streaming experience.
Key Responsibilities
- Respond to customer questions and concerns regarding streaming services, subscriptions, and account management in Croatian.
- Provide clear and accurate information regarding service features and promotional offers.
- Troubleshoot technical problems related to streaming platforms and devices.
- Maintain detailed records of customer interactions in the CRM system.
- Work closely with internal teams to escalate and resolve customer issues promptly.
- Keep updated on new content...