Job Description
Cross-Border E-Commerce Operations Specialist
Hangzhou Kerui Technology Company
On-site - Manila 1-3 Yrs Exp Bachelor Full-time
Job Description
Customer Service Specialist-Shopify Store
About the Role
We are an international e-commerce company looking for aCustomer Service Specialist-Shopify Storebased Philippine.
You will handle pre-sales and after-sales inquiries, ensuring excellent customer satisfaction through email, live chat, and social media channels.
Key Responsibilities
- Handle customer inquiries via email, chat, or social media in a professional and timely manner.
- Manage Shopify orders, returns, and refunds through the Shopify admin dashboard.
- Coordinate with the logistics and warehouse teams to ensure smooth delivery.
- Maintain accurate customer records and issue reports using Google Sheets or CRM tools.
- Provide feedback on recurring customer is...