Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Responsibilities
- Provide Level 2/3 IT network security operations support
- Respond to incident calls and ensure the SLA to our clients is met
- Perform changes to the network in-line with the organization's Change Management processes
- Ensure compliance to policies, processes and standards, both internal and clients organization
- Prepare network analysis reports, including findings with analysis
- Participate in regular operations review meetings, including operational issues, tickets review etc
- Participate in projects/activities to support improvement initiatives
- Conduct proper handover from the project t...