Job Description
Job Summary: Responsible for leading the cruise sales team, achieving sales targets, and conducting training to enhance team performance and product knowledge.
Key Responsibilities: Lead and coach the cruise sales team to meet and exceed sales targets. Manage and support end-to-end bookings, including upselling add-ons such as flights & Hotel arrangements, insurance. Conduct regular training, onboardings, and coaching for cruise sales staff. Oversee post-sales support and manage escalated customer issues. Create training materials, SOPs, and sales scripts. Develop training materials and track team performance. Handle escalated customer issues and ensure service quality. Handle escalated customer issues and ensure service quality. Provide training to cruise sales team. Requirements: Min. 3-5 years in cruise/travel sales with team leadership experience. Strong cruise product knowledge. In-depth knowledge of major cruise lines and destinations. Skilled in training, coaching, and perfor...
Key Responsibilities: Lead and coach the cruise sales team to meet and exceed sales targets. Manage and support end-to-end bookings, including upselling add-ons such as flights & Hotel arrangements, insurance. Conduct regular training, onboardings, and coaching for cruise sales staff. Oversee post-sales support and manage escalated customer issues. Create training materials, SOPs, and sales scripts. Develop training materials and track team performance. Handle escalated customer issues and ensure service quality. Handle escalated customer issues and ensure service quality. Provide training to cruise sales team. Requirements: Min. 3-5 years in cruise/travel sales with team leadership experience. Strong cruise product knowledge. In-depth knowledge of major cruise lines and destinations. Skilled in training, coaching, and perfor...