CSD Executive (Customer Service & Documentation)

Shipping / Logistics Industry

The Customer Service & Documentation Executive is responsible for handling customers’ inquiries, coordinating shipment bookings, preparing shipping documentation, and ensuring smooth communication between customers, agents, ports, and internal departments. The role requires strong attention to detail, communication skills, and the ability to work under pressure in a fast-paced shipping environment.

• Handle customers’ inquiries, bookings, and shipment requests promptly and professionally.
• Coordinate with shippers, consignees, agents and overseas offices regarding shipment arrangements.
• Provide updates on vessel schedules, cargo status, arrivals, delays, and operational matters.
• Resolve customer complaints and operational issues efficiently.
• Maintain st...