Job Description
Our client Elysian is looking for CSR in Lahore.
Job Description:
Responsibilities:
- Respond to customer inquiries and provide accurate information in a timely manner.
- Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
- Record details of inquiries, complaints, and feedback, and follow up on customer interactions.
- Develop strong product knowledge to effectively assist customers and offer solutions.
- Maintain a positive and professional demeanor, portraying a friendly and approachable image.
- Collaborate with team members to improve customer service processes and enhance efficiency.
- Assist in identifying trends in customer issues and contribute to solutions to improve service quality.
- Meet established service goals and targets consistently.