Job Description
We are seeking a friendly and customer-focused Customer Service Representative to join our growing team in Taguig City, Metro Manila. This is a full-time role with daytime shifts and weekends off, perfect for those looking to maintain a healthy work-life balance.
What you'll be doing
Providing exceptional customer service to clients in the travel and hospitality industry by phone, email and chat
Responding promptly and professionally to customer inquiries and resolving any issues or concerns
Accurately documenting customer interactions and following up on requests in a timely manner
Identifying opportunities to upsell and cross-sell relevant products and services
Adhering to company policies and procedures to ensure a consistently positive customer experience
Contributing to the continuous improvement of customer service processes and practices
What we're looking for
At least 1 year of GDS experience. Sabre ...
What you'll be doing
Providing exceptional customer service to clients in the travel and hospitality industry by phone, email and chat
Responding promptly and professionally to customer inquiries and resolving any issues or concerns
Accurately documenting customer interactions and following up on requests in a timely manner
Identifying opportunities to upsell and cross-sell relevant products and services
Adhering to company policies and procedures to ensure a consistently positive customer experience
Contributing to the continuous improvement of customer service processes and practices
What we're looking for
At least 1 year of GDS experience. Sabre ...