Job Description
Customer Service Representative – Healthcare
Cebu City | Onsite
Caldwell Communication
Job Description
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.
Responsibilities:
Respond to patient and client inquiries via phone, chat, or email
Provide guidance on healthcare services, claims, and coverage
Assist with form submissions and claim processing
Document all interactions accurately
Escalate complex issues to supervisors when necessary
Maintain service quality and satisfaction metrics
Schedule & Training:
Shifting schedules including nights and weekends
Paid training on healthcare systems and company processes
Requirements:
At least High School or Senior High School graduate
...
Cebu City | Onsite
Caldwell Communication
Job Description
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.
Responsibilities:
Respond to patient and client inquiries via phone, chat, or email
Provide guidance on healthcare services, claims, and coverage
Assist with form submissions and claim processing
Document all interactions accurately
Escalate complex issues to supervisors when necessary
Maintain service quality and satisfaction metrics
Schedule & Training:
Shifting schedules including nights and weekends
Paid training on healthcare systems and company processes
Requirements:
At least High School or Senior High School graduate
...