Job Description
Overview
Position: Customer Service Representative – Healthcare. Company: Caldwell Communication. Location: Cebu City (Onsite).
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.
Responsibilities
- Respond to patient and client inquiries via phone, chat, or email
- Provide guidance on healthcare services, claims, and coverage
- Assist with form submissions and claim processing
- Document all interactions accurately
- Escalate complex issues to supervisors when necessary
- Maintain service quality and satisfaction metrics
Schedule & Training
- Shifting schedules including nights and weekends
- Paid training on healthcare systems and company processes
Requirements
- At least High School or Senio...