Job Description
About The Role
We are actively hiring Customer Service Representatives in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in the BPO industry with paid training, performance incentives, and a supportive work environment focused on long-term success.
Position
Customer Service Representative (CSR)
Davao City | Onsite
Caldwell Communication
Job Description
We are looking for Customer Service Representatives to assist customers with inquiries, resolve concerns, and ensure a positive overall experience across different communication channels.
Responsibilities
- Handle customer inquiries via phone, chat, or email
- Provide accurate information about services, accounts, and processes
- Resolve customer concerns efficiently and professionally
- Accurately document all interactions and updates
- Escalate complex issues to sup...