Job Description
Customer Service Representative (Voice Account)
Location: Quezon City (Onsite)
Job Summary:
We are seeking enthusiastic Customer Service Representatives for our Voice Account. In this role, you will handle both inbound and outbound calls, ensuring customers receive timely and effective assistance.
Responsibilities:
- Professionally address customer inquiries and concerns
- Provide accurate details about products and services
- Support customers with billing issues, account management, and basic troubleshooting
- Handle complaints and resolve problems efficiently
- Maintain a high level of customer satisfaction through excellent service
Qualifications:
- Senior High School graduate or higher
- Strong verbal communication and listening skills
- Flexible to work on shifting ...