Job Description
채용제목 CSR (지원마감) 회사소개 외국계 스포츠 패션회사 업무내용/자격요건 [담당직무]
Key Area of Responsibility:
Customer Service Support
1. Support the sales process and follow-up with administrative tasks
2. Receive, check, consolidate and upload Sales Order after Sales Team collect and finalize orders
3. Assist on billing process
4. Provide updates on unshipped orders and pending payments
Customer Issue Resolution
1. Act as the first contact point for customer inquiries, complaints, issues;
2. Resolve issues related to order, shipment, and delivery
Product Returns Management
1. Notify Product Team of return request from customer
2. Facilitate Customer Defective Return, based on approval from Product Team
Sales Order Creation and Amendments
1. Receive Sales Order Forms and input into ERP system
2. Manage adjustments to sales orders (cancellation of SO etc.)
3. Coordinate across functions to manage adjustments to demand based on...
Key Area of Responsibility:
Customer Service Support
1. Support the sales process and follow-up with administrative tasks
2. Receive, check, consolidate and upload Sales Order after Sales Team collect and finalize orders
3. Assist on billing process
4. Provide updates on unshipped orders and pending payments
Customer Issue Resolution
1. Act as the first contact point for customer inquiries, complaints, issues;
2. Resolve issues related to order, shipment, and delivery
Product Returns Management
1. Notify Product Team of return request from customer
2. Facilitate Customer Defective Return, based on approval from Product Team
Sales Order Creation and Amendments
1. Receive Sales Order Forms and input into ERP system
2. Manage adjustments to sales orders (cancellation of SO etc.)
3. Coordinate across functions to manage adjustments to demand based on...