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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Provide exceptional customer support via phone, email, and chat.
- Address inquiries and resolve issues in a timely manner.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to enhance customer experience.
- Stay updated on product knowledge to assist customers effectively.
- Strive to meet and exceed performance metrics.
Qualifications
- Educational Qualifications: Minimum Diploma degree in any field.
- Experience Level: 1-2 years of customer service experience in Lending/Finance industry
- Skills and Competencies: Excellent communication, problem-solving, and multitasking skills.
- Responsibilities and Duties: Assist customers, resolve inquiries, and maintain satisfaction.
- Working Conditions: Office environment with standard working hours.
- Qualities and Traits: Emp...