Job Description
Customer Service Representative (CSR) – Technical Account
Location: Cebu City
Work Setup: Onsite
Job Summary
We are looking for a Customer Service Representative (CSR) for a Technical Account to provide exceptional customer support and technical assistance to clients. The ideal candidate is customer-focused, tech-savvy, and capable of resolving technical concerns efficiently while maintaining a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, or chat.
- Assist customers with technical issues, troubleshooting, and product/service inquiries.
- Diagnose basic to intermediate technical concerns and provide step-by-step resolutions.
- Escalate unresolved or complex issues to the appropriate support teams.
- Document customer interactions, technical issues, and resolutions accurately in the system.
- Maintain a high level of prof...
Location: Cebu City
Work Setup: Onsite
Job Summary
We are looking for a Customer Service Representative (CSR) for a Technical Account to provide exceptional customer support and technical assistance to clients. The ideal candidate is customer-focused, tech-savvy, and capable of resolving technical concerns efficiently while maintaining a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, or chat.
- Assist customers with technical issues, troubleshooting, and product/service inquiries.
- Diagnose basic to intermediate technical concerns and provide step-by-step resolutions.
- Escalate unresolved or complex issues to the appropriate support teams.
- Document customer interactions, technical issues, and resolutions accurately in the system.
- Maintain a high level of prof...