Job Description
As a Trade Sales Support team member at CARTERS Kerikeri
you will be the vital link between our trade customers, Account Managers, and the wider branch – ensuring orders are placed, queries are resolved, and every customer walks away with a great experience. This dynamic position requires you to excel as a versatile sales administrator, as each day brings unique challenges.
About the role
Alongside your team, you will:
- Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction
- Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers
- Track back orders to ensure comprehensive follow‑up and fulfilment
- Deliver exceptional customer service by identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately
About you
The ideal candidate will thrive in deli...