💼 Full-Time Position

CTC Case & Process Specialist GSA (m,w,d)

🏢
Insulet Corporation
📍 Munich, Bavaria, Germany
📍
Location
Munich, Germany
📅
Posted
June 18, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Summary

CTC Case & Process Specialist responsible for managing complex reimbursement cases across the end-to-end OTC process in GSA markets, ensuring accurate coverage, documentation, and revenue collection. Acts as a key interface across Sales, Market Access, and Customer Care, driving case resolution, process improvements, and standardisation. Supports system enhancements (Salesforce/SAP), training, and KPI reporting, while analysing rejection trends to improve approval rates. Requires strong analytical, communication, and stakeholder management skills, with German fluency essential.

Job Title: CTC Case & Process Specialist GSA (m,w,d)

Responsibilities:

  • The CTC Case & Process Specialist is responsible for providing excellent customer support regarding cases & process management services, for the whole E2E OTC reimbursement process for GSA markets. Strong communication between Sales, Market Access, Health Insurance teams and all int...