Job Description
Cubic Transportation Systems seeks a Service Delivery Manager to oversee customer success and operational excellence across all service areas. Drive impactful outcomes in a senior leadership role.
Your responsibilities will include orchestrating seamless service delivery across various operational disciplines, focusing on enhancing the customer experience and meeting contractual obligations. This senior program-level role is designed for those who excel in managing stakeholder relationships, KPIs, and SLA performance. Your leadership will enable effective cross-functional collaboration and continuous improvement in services delivered.
Key Responsibilities:
• Own SLA compliance and customer satisfaction metrics
• Lead cross-functional teams to achieve unified service outcomes
• Monitor service performance and initiate improvements
• Coordinate major incidents and ensure change management
• Prepare for deployments and operational re...
Your responsibilities will include orchestrating seamless service delivery across various operational disciplines, focusing on enhancing the customer experience and meeting contractual obligations. This senior program-level role is designed for those who excel in managing stakeholder relationships, KPIs, and SLA performance. Your leadership will enable effective cross-functional collaboration and continuous improvement in services delivered.
Key Responsibilities:
• Own SLA compliance and customer satisfaction metrics
• Lead cross-functional teams to achieve unified service outcomes
• Monitor service performance and initiate improvements
• Coordinate major incidents and ensure change management
• Prepare for deployments and operational re...