💼 Full-Time Position

Customer Account Case Owner

🏢
Business Stream
📍 Edinburgh, Scotland, United Kingdom
📍
Location
Edinburgh, United Kingdom
📅
Posted
June 23, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job description:

About the role

As a Customer Account Case Owner, you will manage a portfolio of customer accounts, acting as a key point of contact to resolve queries and deliver a high standard of service. You’ll take ownership of issues from start to finish, ensuring timely resolution in line with agreed service levels.

Key responsibilities include:

  • Managing customer queries through to resolution
  • Building strong relationships with customers and colleagues
  • Monitoring performance against KPIs and deadlines
  • Identifying opportunities to improve service and add value

    • About you

    You’re a customer-focused professional with strong communication and problem-solving skills. You take ownership, stay organised, and are confident managing multiple priorities.

    You will bring:

  • Experience in a customer service or account management role
  • Excellent communication and relationshi...