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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Account Management and Customer Support
- Serve as the primary point of contact for customers, managing all aspects of their accounts.
- Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.
- Provide regular updates to customers, including the creation and delivery of 'Weekly Status Reports'.
- Coordinate customer visits and ensure seamless interaction during on-site visits.
- Oversee the complete lifecycle of customer orders, including engines, modules, and parts.
- Ensure customer requirements are met, including turnaround time (TAT) and on-time delivery (OTD).
- Manage order workflows internally, coordinating with relevant departments to meet project timelines.
- Monitor ongoing costs for active orders and implement measures for profitability optimization.
- Respond promptly to customer inquiries and resolve any issues effectively.
- Provide AOG ...