Job Description
This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE office.
Hewlett Packard Enterprise is a global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud.
Job Description
Provide professional solutions to the company end‑users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
Responsibilities
- Reconciliation of customer accounts (Account Receivable (AR) & Customer payments) <...