Job Description
Summary:The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with company.
Responsibilities: Collaborate with account team, partner teams, and partners to understand the goals, vision, and solution of the customer. This involves working closely with various stakeholders to ensure a complete understanding of the customer's objectives and the solutions being implemented. The CSAL must facilitate communication and alignment among all parties to drive successful outcomes. Capture Baseline Business Metrics for future articulation of Business Value & success. The CSAL is responsible for identifying and documen...