Customer Advisor 60% Team Zurich

Customer Advisor 60% Team Zurich

Cornèr Banca SA — Vacancy since . Number of jobs: 1. 8304 Wallisellen (ZH). 60% immediately, permanent. Registration requirement.

Tasks

• Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian and English.
• Receive and process client complaints and issues related to payment cards.
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty.
• Ensure that all customer interactions and processes comply with internal quality standards and legal regulations.
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department.
• Identify sales opportunities (selling and upselling) during interactions with the customers.

Profile

• Commercial or tourism background.
• Experience in customer service.
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