Job Description
Position Summary :
The Customer Advisory Associate is an entry-level role that supports customer advisory and business transformation engagements with a strong focus on customer experience (CX) and process improvement. This role works closely with engagement teams and clients to understand customer needs, document business processes, and help develop practical recommendations that improve customer journeys, service quality, and operational efficiency.
This position is ideal for fresh graduates who are interested in consulting, customer experience, and continuous improvement, and who want early exposure to client-facing advisory work.
Key Roles and Responsibilities:
- Support customer advisory and CX-related engagements across various industries.
- Assist in understanding client objectives, customer pain points, and engagement scope.
- Participate in customer and stakeholder intervie...