Job Description
Overview:
We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.
Key Characteristics:
- Positive and resilient with an optimistic outlook
- Proactive problem-solver who identifies solutions to improve customer experiences
- Team player who thrives on collaboration
- Adaptable to change in a fast-paced environment
- Strong work ethic with excellent attendance and punctuality
- Tech-savvy and able to handle multiple tasks
Duties and Responsibilities:
- Engage with customers via phone, email, or text to assess needs and provide tailored support